Terms & Conditions

Privacy Policy

When making a purchase online, the information required, (for example, credit or debit card details, name, mailing address, telephone number and email address) is to allow us to process your order. We use the information for purely legitimate business, and will never pass on your details to an outside party without your permission. We maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.

Payment Provider

Our Payment Service Provider is WorldPay. We accept the following cards:


Clova is committed to respecting customer privacy and security of information passed to the company. We collect information from its online visitors on a voluntary basis when signing up to the newsletter. Typically we will ask for your name, telephone number, home address and email address. You will be able to unsubscribe at any point should you wish to by clicking the unsubscribe box at the bottom of our e-mails. All information will be collected lawfully and in accordance with the Data Protection Act 1998.

Terms & Conditions

Welcome to the Clova’s website Terms & Conditions. We recommend that you read them carefully before placing your order. By utilising Clova’s website and/or placing an order you agree to be bound by the Terms & Conditions as set out below.


For the avoidance of doubt, any such contract will be deemed to have been concluded in the UK. Clova shall not be liable to any person for any loss or damage, which may arise from the use of the information contained in any of the materials used in the website. You should check the page regularly to take notice of any changes we may have made to the terms and conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend services/promotions without notice. We will not be liable if for any reason the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the website. The information may contain technical inaccuracies or typographical errors. All product/company names and logos are for identification purposes only and are trademarks or registered trademarks of their respective owners.

Our Contract

Once you have placed an order through Clova’s website you will receive an e-mail confirmation of your order. Your order is an offer to buy a product which is accepted by us when the goods are dispatched and you receive e-mail confirmation of the despatch. All rights, including copyright, in the website are owned or licensed to Clova. Any use of the site or its contents, including copyright or storage in whole or part, other than for personal use, is strictly prohibited without prior permissions from Clova.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction to resolve any disputes between us.

Right to Use

Clova grants you a limited license to access and make personal use of this website, but not to download (other than caching) or modify it, or any portion of it, except with express written consent of Clova. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent.

Custom Charges

When ordering goods from Clova for delivery overseas the recipient may be subject to import duties and taxes which are levied once the package reaches the specified destinations. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Custom policies vary from country to country, so we do advise you to check with the local customs office. International parcels or international customers dispatching goods internationally should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Pricing and Availability

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the website. The total cost of the order is the price of the products ordered plus postage and packing charges, where applicable. Clova takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the Clova website are subject to availability, if an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis. From time to time our shop may run special offers and promotions which will not be reflected on our website or we may offer special discounts online that are not available in our shop.

Returns Policy

Clova will exchange unworn and undamaged items with all the labels attached if they are returned to the store in Haslemere within 21 days of purchase together with the original receipt (or, in the case of online purchases, with the order number).  If an exchange is not required a credit note will be issued for use in store in the future.

Items being returned by post should have the correct postage affixed to the package and proof of postage should be obtained.  We will notify you when returned goods are received.

Faulty items must be returned with the original receipt and a credit will be issued.  Any authorised credit will be applied to your credit or debit card, whichever was your original method of payment within 14 days of receipt.  This does not affect your statutory rights.

Q: How do I return an item?

Items must be returned with 21 days of purchase.  Items should have the correct postage affixed to the package and proof of postage should be obtained.  We will notify you when returned goods are received.  Any authorised credit will be applied to your credit or debit card, whichever was your original method of payment, with 14 days of receipt.  This does not affect your statutory rights.

Q: How can I track my order?

An email will be sent when dispatched.  Please email us if your package does not arrive in the time frame.

Q: Can I return an item if it has been used?

Please do NOT take off labels before returning as we cannot accept return items which have been used.

If you are unsure of the size you require please email or telephone us for assistance.

Q: What payment methods does Clova accept?

We accept Visa, Mastercard, Maestro & JCB paymets.

Q: Why have I not received an order confirmation?

You will receive an order confirmation when payment has been made – please contact us by phone or email if you have not

Q: How can I contact Clova?

Clova is at 78 Wey Hill, Haslemere GU27 1HN.  Please see our opening hours on the website.

Phone number:07759 948074

Email: heather@clovahaslemere.co.uk